4/1/2023 0 Comments Curb rash bumpr![]() They finally defined important terms like “damage” and “wear and tear.” And I’m happy to report that since publishing this story in 2011, the number of complaints has fallen even more. A dent, scratch or scrape smaller than the largest circle is wear and tearĪnd that, my friends, is why the Enterprise complaints are on a downward slope.Any dent, scratch or scrape larger than the largest circle.They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim.įor example, Enterprise defines “body, wheel and metal bumper damage” as: The car rental company gives these plastic templates to its employees.Įnterprise began deploying these measuring systems and instructing its employees on their use. The solution: The Enterprise Damage Evaluator.Įnterprise’s Damage Evaluator (updated 2016). The Damage Evaluator determines if you damaged a rental That kind of inconsistency can get you into trouble with your consumers, and it did. Representative B at the same Atlanta location would disagree and write up the damage when the car was returned, even though the customer had been given a green light previously. Representative A in Atlanta would say the car was fine and that “anything smaller than a golf ball” was acceptable. You get the idea.Īt the same time, customers were confused about what constituted damage to a car. When cars were transferred between locations, that would lead to finger-pointing and inter-franchise warfare. For example, a franchisee in Los Angeles would have no problem with a small ding, but another location in, say, Phoenix, might rush to repair the blemish. Visit or call 87 to speak with a flight coordinator. The client receives care during the entire transport-bedside to bedside. A Flight Coordinator handles the logistics. Several years ago, after acquiring Alamo and National, the rental companies had “different standards” for evaluating damage to a vehicle, he says.įlying Angels provide medical transport anywhere in the world on commercial airlines with a Flight Nurse or Doctor. I feel they should be baked into the cost of doing business Van Horn and Enterprise want to separate them. Where we can’t agree - and probably never will - are the so-called “junk” fees for loss of use, diminished value and administration that often accompany these claims. Like you, when I see enough of them, I smell a scam.Īn Enterprise scam or are consumers damaging those cars?Īt the same time, I believe that when you damage a car, you should pay for the repair. It pains me to hear about a frivolous $495 claim for a few dings and dents. I expected him to tell me Enterprise had stopped pursuing as many cases, but I was wrong.īefore I go any further, a few disclaimers: My perspective on damage claims is distorted by the crush of complaints I receive from readers like you. Van Horn has gone on the record before to defend the huge volume of loss claims. I asked Roger Van Horn, Enterprise’s vice president for corporate loss control, what was behind the decline. So many readers have accused Enterprise of running damaged rental car scams that I’ve lost count.īut something interesting has happened lately. ![]()
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